Privacy Policy

PRIVACY POLICY

Your privacy is important to us. It is All Air Heating and Air Conditioning’s policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including across our website, https://allairsolar.com/, and other sites we own and operate.

Personal information is any information about you that can be used to identify you. This includes information about you as a person, such as your name, address, email address, phone number, and other contact details, as well as information about how you use a website or online service.

If our site contains links to third-party sites or services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should review their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any activities after you leave our site.

Effective date: May 30, 2024
Last updated: March 23, 2026

INFORMATION WE COLLECT

Information we collect falls into one of two categories: voluntarily provided information and automatically collected information.

Voluntarily provided information refers to any information you knowingly and actively provide to us when contacting us, requesting service, completing a form, or otherwise interacting with us.

Automatically collected information refers to information automatically sent by your device in the course of accessing our website or services.

LOG DATA

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, browser type and version, pages visited, the time and date of your visit, the time spent on pages, and other details about your visit.

If you encounter certain errors while using the site, we may also automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information relating to the problem.

DEVICE DATA

When you visit our website or interact with our services, we may automatically collect data about your device, such as your device type and operating system.

The data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available.

PERSONAL INFORMATION

We may collect personal information you provide to us, including:

Name
Email address
Phone number
Mailing or service address

SMS/TEXT MESSAGING

All-Air Heating & Air Conditioning may send text message communications to customers who provide consent during a live phone call when scheduling HVAC service. During the scheduling call, our Customer Service Representatives may ask whether the customer would like to receive text message updates regarding their HVAC service appointment. Customers who verbally agree may receive SMS notifications related to their active service request. Consent to receive text messages is not a condition of purchasing any goods or services.

Types of text messages we may send include appointment confirmations, appointment reminders, technician en-route notifications, estimated arrival updates, service status updates, and estimate or invoice notifications.

Message frequency varies based on service activity. During an active service appointment, customers may receive approximately 2 to 5 text messages.

Message and data rates may apply depending on the customer’s mobile carrier plan. All-Air Heating & Air Conditioning is not responsible for carrier charges.

Customers may opt out of text messages at any time by replying STOP to any message. After opting out, the customer will receive a one-time confirmation message and no further text messages will be sent unless the customer later opts back in.

Customers may reply HELP for assistance or contact us directly at (209) 368-4264 or partners@allairsolar.com.

Carriers are not liable for delayed or undelivered messages.

We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for their own marketing or promotional purposes.

For additional terms related to SMS communications, please visit: https://allairsolar.com/terms-of-service/

LEGITIMATE REASONS FOR PROCESSING YOUR PERSONAL INFORMATION

We only collect and use your personal information when we have a legitimate reason for doing so. In those cases, we only collect personal information that is reasonably necessary to provide our services, operate our business, communicate with you, and comply with legal obligations.

COLLECTION AND USE OF INFORMATION

We may collect personal information from you when you do any of the following:

Use a mobile device or web browser to access our website
Submit a form on our website
Request an estimate or service
Contact us by phone, email, or social media
Mention or interact with us on social media

We may collect, hold, use, and disclose your information for the following purposes:

To provide you with our services
To schedule, confirm, and manage appointments
To communicate with you about services, estimates, invoices, and support
To operate, maintain, and improve our website and services
To protect against fraud, unauthorized activity, or technical issues
To comply with legal and regulatory obligations

We may combine voluntarily provided and automatically collected information with general information or research data we receive from trusted sources in order to improve our website, services, and customer experience.

SECURITY OF YOUR PERSONAL INFORMATION

When we collect and process personal information, and while we retain it, we use commercially reasonable means to protect it from loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

However, no method of transmission over the internet or electronic storage is completely secure, and no one can guarantee absolute data security.

You are responsible for maintaining the confidentiality of any credentials you use with our services and for protecting your own information.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, accounting, or reporting obligations.

When personal information is no longer required for these purposes, we will delete it or de-identify it where reasonably possible.

CHILDREN’S PRIVACY

Our products and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business and provide our services:

Our employees, contractors, and related entities
Service providers that help us operate our website, systems, and business
Hosting, IT, and data storage providers
Payment processors and billing providers
Professional advisors, such as accountants, legal counsel, and insurers
Government authorities, regulators, courts, or law enforcement when required by law
Entities involved in a business transfer, merger, acquisition, or sale of assets

We may also disclose personal information to third parties that assist us in providing information, products, or services to you, but we do not disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for their own marketing or promotional purposes.

Third parties we may use include analytics providers such as Google Analytics.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Your choice: You do not have to provide personal information to us. However, if you choose not to provide certain information, it may affect your ability to use our website or receive our services.

Access: You may request details of the personal information we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us and we will take reasonable steps to correct it.

Marketing communications: If you have previously agreed to receive marketing communications from us, you may opt out at any time by contacting us or using the unsubscribe method provided in the communication.

Non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

Complaints: If you believe that we have violated a relevant data protection law, please contact us using the details below and provide full details of your complaint. We will investigate and respond in writing within a reasonable time.

DATA BREACH NOTIFICATION

Where required by applicable law, we will comply with legal obligations related to notification of data breaches.

BUSINESS TRANSFERS

If we or our assets are acquired, or if we enter bankruptcy or a similar proceeding, your personal information may be transferred to a successor or acquiring party as part of that transaction, subject to applicable law.

LIMITS OF OUR POLICY

Our website may link to external websites that are not operated by us. We have no control over the content and policies of those websites and accept no responsibility or liability for their respective privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs. When we make changes, we will post the revised Privacy Policy on this page and update the effective date or last updated date as appropriate.

If required by law, we will provide notice of changes or obtain consent for material changes.

ADDITIONAL DISCLOSURES FOR U.S. STATE PRIVACY LAW COMPLIANCE

The following disclosures are intended to address privacy requirements that may apply under certain U.S. state privacy laws, including California and other applicable states.

DO NOT TRACK

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want your online activities tracked. At this time, our website does not respond to browser Do Not Track signals.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have certain rights under California privacy laws, including the right to request information about categories of personal information collected, sources of that information, the business purposes for collection, and categories of third parties to whom information is disclosed.

You may also have the right to request access to or deletion of certain personal information, subject to applicable exceptions.

We will not discriminate against you for exercising any rights available to you under applicable privacy laws.

CALIFORNIA NOTICE OF COLLECTION

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, phone number, address, IP address, and other contact information
Internet or electronic network activity information, such as website usage data
Geolocation data, to the extent collected through website or device interactions

We collect and use these categories of personal information for the business purposes described in this Privacy Policy.

SHINE THE LIGHT

California residents may request information regarding the manner in which we share certain personal information, if any, with third parties for their direct marketing purposes, as defined by applicable law. To make such a request, please contact us using the contact information below and include “Privacy Rights Request” in your message.

CONTACT US

For any questions or concerns regarding this Privacy Policy or your personal information, you may contact us at:

All Air Heating & Air Conditioning
Email: partners@allairsolar.com
Phone: (209) 368-4264
Website: https://allairsolar.com/