Our Guarantees, in Writing

Every promise on this page is in writing, in plain English. Our repair promises cover every repair we do. Our installation pledges cover new systems — some ride on every install, and our top system packages carry the full set. Your quote lists yours by name. If we ever fall short, call us and we make it right.

Repair Promises

These apply to every repair we do, on every visit.

Fixed-Right Repairs Promise

“If the same problem comes back within 30 days of our repair, we come back and fix it free. No arguments, no questions.”

Iceberg Transparency Promise

“You see the exact price and approve it before any work starts. What we quote is what you pay for that work — nothing hidden.”

On-Time Waddle Promise

“If we show up late for your scheduled appointment, we waive the diagnostic fee and take a discount off your repair.”

First-Time Fix Promise

“Our trucks are stocked to fix most problems on the first visit. If we can’t, your follow-up diagnostic is free.”

Stay Cozy or Call Us Promise

“If your system isn’t working right after our repair, we come back and make it right at no extra cost. Every residential repair also carries 2-year parts-and-labor coverage and a 100% satisfaction money-back guarantee.”

Our Nest, Your Nest Promise

“Shoe covers on, tools kept tidy, and no mess left behind. We treat your home like it’s ours.”

Trusted Technicians Promise

“Every technician is background-checked, drug-tested, and trained on the equipment before they ever knock on your door.”

Second Opinion Promise

“Told you need a major repair or a whole new system? Get a second opinion from us. It’s our regular $99 diagnostic, and the $50-off coupon on this site works on it — you get a straight answer either way.”

Installation Pledges

These come with a new system. Some ride on every install we do. Our top system packages carry the full set — We Fit the Bill on the top three, No Cracked Eggs on the top two, and the Partnership Pledge on our flagship. Your quote lists yours by name. These promises are for you, at the home where we installed the system. They don’t transfer if you sell the house.

Home-Safe Team Pledge

“Only trained, background-checked, drug-tested technicians come into your home. No smoking, no swearing, and respect for your family and your property. If anyone on our crew falls short, tell us right away and we’ll make it right before we leave.”

Protect Your Nest Pledge

“We leave your home as clean as we found it. Shoe covers on, floors protected, and a full cleanup when we’re done. If we miss something, we hire a professional cleaning crew — at our cost, not yours.”

Happy Habitat Pledge

“Your new system should keep your home comfortable, room to room. If it isn’t doing what we promised, we come back and make the adjustments, upgrades, or repairs it needs — free — for one full year after installation.”

We Fit the Bill Pledge

“On our top three system packages, speed is in writing: your new system is up and running within 24 hours of the day we arrive, or we pay for your hotel room that night. A bigger project that needs more days is scheduled that way up front, so your quote tells you.”

No Cracked Eggs Pledge

“On our top two system packages: if your air conditioner’s compressor or your furnace’s heat exchanger fails within the first 10 years, we replace it at no cost to you. Lennox backs the part. We back the labor, the refrigerant, and everything else.”

Huddle Up Pledge

“We buy straight from Lennox, with no distributor in between. If a licensed contractor quotes you a lower price on the same system, installed the same way, with the same warranties, we refund the difference — plus $50.”

No Icebergs Pricing Pledge

“The price we quote is the price you pay for the work we quoted. No hidden fees, no surprise charges. If you add work later, you get that price in writing before we start.”

Chill Maintenance Pledge

“Every new installation includes your first year of Club membership — two tune-ups a year and our member repair discount. Some packages include more. Your quote lists what’s yours.”

Partnership Pledge

“On our flagship package: within the first year of your new installation, if you’re not 100% happy with what you bought, we make it right. It’s that simple.”

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Unmatched Service Guarantees

We stand behind our work with robust service guarantees. Your investment in your comfort is protected with our extensive warranties and a commitment to your satisfaction. If you’re not happy, we’ll make it right.

Our service guarantees

Easy Financing Options

Investing in your comfort shouldn’t be stressful. We offer flexible financing options to make it easy for you to choose the best system for your home or business without breaking the bank. Enjoy low monthly payments and simple application processes.

Financing Options